So your boss is in one hell of a mood and you're caught in th eline of fire. PM Forni, author of Civility Solution, shares the best ways to diffuse the situation.
Don't take it personally
you're probably just in the wrong place at the wrong time, " says forni. Responded clearly
Play nice
People often match the behaviours of others so instead of rolling your eyes and sulking, listen and smile and your bossis more likely to calm down.
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